Interview with Dr. Nkeiruka Duze

Dr. Nkeiruka Duze achieved balance in her professional life by balancing her roles as medical director and concierge physician.

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Dr. Nkeiruka Duze earned her medical degree from Indiana University School of Medicine and completed her residency training at Virginia Mason Medical Center in Seattle. She is a board-certified Internal Medicine physician practicing exclusively in the outpatient setting.

Burnout and a desire for work-life balance led to her curiosity about non-clinical opportunities for physicians. Given her interest in medical coding, she worked to increase her knowledge in this area earning Certified Professional Coder (CPC) and Certified Risk Adjustment Coder(CRC) certifications from the American Academy of Professional Coders (AAPC).


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Medical Director and Concierge Medicine

Dr. Duze splits her time equally between clinical and non-clinical work. She is a physician advisor to the revenue cycle team and the medical director of value-based arrangements and risk adjustment coding at a large medical center.

Her primary responsibilities include coding education, liaison to payer teams who oversee value-based arrangements, appealing outpatient denials, and physician coder consultant. 

In her clinical practice, she recently transitioned from traditional outpatient practice to concierge medicine. As a result, instead of managing over 1500 patients, she is now responsible for 180.

Here visits are now twice as long, and it is much easier to get to know each patient very well. She is beginning to share patient coverage with another part-time concierge physician in her group.

Satisfying Balance

Dr. Duze enjoys her work as a medical director and concierge physician. She is helping her practice run more efficiently, document care better, and bill more accurately. She also continues to provide high-quality medical care to her panel of patients.

Summary

Nkeiruka was beginning to feel the effects of a high-volume practice. However, by replacing some of her clinical duties with nonclinical management work, and the remainder of her practice to the concierge model, she is much more fulfilled in her job. The feelings of burnout have resolved. And she is caring for patients in more rewarding ways.

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